FNB looks on idly -while their Clients are ****med!!!

My wife purchased a Puppy for my daughter and just as the Payment was processed, First National Bank called me and told me that the Transaction was **********, but that I should not be concerned as the Funds had been reversed and would be creditted to my account. As it turns out, despite their assurances the Funds were not reversed and we lost R 5000.00. It now needs to be established how FNB knew with such cer*****y that the Transaction was **********, how long had they been aware, and why did they allow this Account to remain open so that the ********** could continue. After re-engaging with the ********** undercover we realised they were still openly and blatantly continuing to **** people using bank accounts at every single bank account. Only after I started complaining did FNB send me a "deal" in which they would refund R 2000 but would then absolve them of any further responsibility, promising to clarify as to why this was allowed to happen, and why the full R 5000.00 was not reversed as follows. I have since send at least 7 Emails to the Person who is investigating the *****- Buthave recieved absolutey no response!!

I am a Platinum VIP Black Cord Holder and they couldnt even bother to make contact with me, and yet they blatantly allowed others to be ****med?

Despite Promises, I am still waiting for an Explanation many months later and we are aware that the Puppy ***** continues.