AI
Antonia I

1 reviews | Active since Jan 2020

13 Mar 2023, 20:10

FNB looks after your money and is proactive

I transferred R100,000 to someone's account who claimed to have marketing company that will bring lots of customers to my business. It was FNB to FNB transfer so I expected the money to appear in his account immediately, but they did not. FNB held the money. I called to release and the lady logged a ticket saying FNB will contact me in an hour. FNB contacted me only the following morning. The lady I spoke to told me the reasons for holding the money back. I asked for advise if I should release the money or not. She sensed I was not 100% comfortable with the deal and suggested she puts the money back in my account until I make up my mind for sure. When I told this person that I told the bank to reverse the money back to me, he showed his true colours and the deal failed. FNB was vigilant enough to not transfer the money immediately if they suspected something and this gave me chance to slow down with the deal. If FNB were not proactive and looking after my money, I would have lost R100,000. Thank you FNB for looking after my money. I am most grateful.

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