1 reviews | Active since Feb 2012
FNB logs queries that cant be tracked!!!!!
I lodged a query with FNB online on 3 December 2015. I got an email quoting a reference number A2U95S6X and a promise that a consultant would contact me within 24 Hours.This never happened. On 8 December I phone customer care to find whats happening. First response I have the wrong number despite it being the one quoted in the email. I eventually get through to someone and I am told sorry but the system does not and has never worked!!!! No-one can access queries generated online!! I relodge my query and lodge a complaint about online system not working I am given a new reference number. No response.<br> I phoned back this morning 14 December and I am told that query is with Credit card department and someone will DEFINITELY phone me today. Its now !9h00 and no-one has contacted me. I also sent an email quoting all reference numbers again with no reply. Maybe now I will get a response?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833119 and 833124
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833119 and 833124
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)