FNB Locking Account with No Communication

On Monday this week, my wife's FNB account just started declining all transactions. After contacting support, they gave me the below reason.

On asking the agent, why she was not informed at least, the answer was that she was sent an FNB App message.

So, really this is NOT acceptable. For something like locking an account, I suggest a phone call or at least email and SMS.

I log a complaint here, since the FNB complaint channels is too complicated. The web send me to my App, and I cannot get it on the App.

Reason why account was locked: RESTRAINT REASON LINE 1 TAX RESIDENCY NON-COMPLAINT LINE ***9 SHORT NAME MEV HENDRINA MARITZ There is a tax hold placed on Mrs Maritz account. Kindly inform her to contact us so that we can update her information. Alternatively, she may complete the below form and send it to *** She will then be required to contact the KYC desk directly for assistance with removing the hold. KYC Remediation *** 08:00 - 17:00 M-F; 08:00 - 16:00 Sat; 08:00 - 13:00 Sun