FNB Lobai Mertle

I am writing to express my dissatisfaction with the service I have received from Lobai Mertle. Her dismissive attitude, tone and unwillingness to address my concerns have been frustrating. I am expecting an international payment from a long-standing client, and this will be the second payment from them. I have successfully managed international payments before, so I am not new to this process. Today, I was informed that my account could be closed and the payment reversed. When I inquired about the reasons for this action, I was told that the information could not be disclosed, which is unacceptable. Last week, I provided all the necessary documents she requested to verify the payment, and she assured me that the matter would be resolved by today. Instead of a resolution, I find myself with further uncer*****y. I expect prompt action and a clear explanation regarding my account status and the payment in question. This situation needs immediate attention.