FNB loans placed an stop order without informing me

<p>so 2nd review now about FNB loans. last year sept/oct i wanted to claim on the life insurance that i have on my FNB loan i contacted them explained why i wanted to claim and sent through my ID and documentation they needed to see if i have a valid claim before submitting all the other documentation to activate my life insurance claim on my loan.</p> <p> </p> <p>now in jan 2017 i get contacted that my loan account is 3 months in arrears after asking how its possible they told me they placed an stop order on my debit order the reason is i have submitted documentation but havent submmitted the documentation to activate the claim now i am expected to make arrangements for the arrears amount.</p> <p> </p> <p>so explain to me this as per the telephone call i had now on 7 feb 2017 12:51pm why am i liable for the arrears amount if:</p> <p>number 1 FNB placed an stop order on my account without informing me</p> <p>number 2 i havent submitted the documents to activate the claim</p> <p>number 3 as per telephone call i had in either sept or oct 2016 whereby i explained that i have a possibility of a new job and if i dont get i will submit the forms but i got the job so i didnt submit the forms.</p> <p> </p> <p>was it not then the responsibility of FBN loans to inform me that they have placed an stop order on my account and if i get the new job i must inform them so that they can take the stop order off.</p> <p> </p> <p> </p> <p>to be honest in the month of sept 2016 i contacted everyone that i have a debit order with and sent through all the documentation to proof that i need to claim in order for me to submit the required documentation for the claim but none of them stopped my debit only FNB went ahead and stopped it without informimg me</p> <p> </p> <p>THIS IS TRUELY SHOCKING AND NOW FNB WANTS ME TO MAKE ARRANGEMENTS NO FNB NEEDS TO COME UP WITH A SOLUTION ON HOW THEY WILL RECTIFY THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>