FNB Loans - Paid Up Letter & Credit Record

Such a horrible experience!

My Loan account was referred to Unilaw for collection, the person who was mainly in charge of my file was Ms. Saloshana Naicker (***/***). I entered into a payment arrangement starting from the 25th April 2019 to the 25th June 2019 . I stuck to my payment arrangement and paid off the loan in full & on time.

I contacted Unilaw asking for letters of confirmation that the loan has been paid up, however I was informed that it is FNB's responsibility to provide such letters and to update my credit record.

I then contacted FNB and have been passed from one call centre agent to another. My matter has been referred one of the team leaders - Ms. Shellar Chiloane ***/***) who I last spoke to during the 2nd week of September, when she advised that she would be in contact with me & would resolve the matter.

She has not called me back nor sent any form of feedback about the matter. I have contacted their call centre on numerous occasions, the last time being this morning (30th September 2019, they do not assist in any besides saying they will inform Shellar that I called & that she will get back to me.

I have called the call centre more than 6 times & Shellar's number does not go through. No one ever calls back and the call centre agents refuse to give me a managers number or refer me to any one else senior who can assist. It'has been 3 months since my last payment and this has not been resolved!

The Legal Acc No is: WE5437 FNB Acc No: ***

Hopefully this can be resolved. Sibo - *** (***)