FNB Loans / Legal very pathetic

I have been on the line since 8h00 this morning trying to get hold of the above department. All I hear is we are currently experiencing higher than normal call volumes please hold for the next available agent and irritating hold music. Is there any one in the said department as you are wasting my time and I am losing valuable working hours. I have work to do and cant wait for more than an hour on the phone to speak to a agent regarding something that could have been sorted last week already when all they did was pass the buck