FNB loans ITC update

Very disappointed with the service I am receiving from FNB loans department even after I spoke to a lady within their HelloPeter complaints department.

I had a loan that was paid up in June, FNB loans department send an update credit bureau to update account number ********** 541566 but failed to send account ********** 111797 for update at Experian. After many emails sent to Taahira Ally and Care Arends they only decided to send the update on the 26th after bring this information to their attention on the 18th June.

I now have to wait 7/14 workings for them to rectify their error, whereas the credit is will to update within 48hrs if the instruction is sent as a special request.

Why should I have to suffer for their negligence ? If they took time to look into my account the correct information would have been updated.

I have called an called but only seem to be getting an attitude from the call centre.

Is this how FNB does business ?