1 reviews | Active since Oct 2015
FNB loans is suicide
<p>I took a student loan with FNB in 2013 for R20 000 and so far ive paid back R31 050 and they say im still owing R14 700, the consultants will give you wrong information just so that the company will benefit. Yesterday i called the call centre and was told to hold on and it took 10 minutes listening to their stupid songs and had to hang up the call at the end. Their service sucks and the worse part is i have other account with them. I would not advice anyone to take a loan with them because their service is terrible. Consultants give you wrong information and you will regret the day you see that your payment is not going anywhere.</p>
Good Day Miss Lemana,
Thank you for taking my call earlier to acknowledge your complaint logged on hello peter.Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ********** .
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day Miss Lemana,
Thank you for taking my call earlier to acknowledge your complaint logged on hello peter.Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ********** .
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)