FNB loans department sucks and they're not accountable

On the 3rd of August 2020 i did a debt consolidation loan with fnb of which one of the account that was consolidated was edgars and edgars says they did not receive my money and now every time when I call fnb to explain the situation every one says will escalate the matter since 7th of August fnb is escalating the matter and my edgars account hasn't been paid today some who I contacted says she will send it to care they will investigate now my problem is am paying fnb and edgars were as I was suppose to pay fnb to fnb loans department my query to them is like a joke when I call if they are not escalating my query they are investigating and on the other hand I have to pay edgars again month end someone at loan department have guts to tell me to go to edgars to tell them that fnb needs something in writing showing that they didn't receive my money were as I have got edgars statements showing that there is no money this thing is not on at all how can I pay fnb when fnb did not pay edgars all I need is simple things from FNB is to just honour the promise just pay edgars money and stop frustrating me cos come month end u expect me to pay my loan installment of which is not fair c