FNB Loans department service agent experience was poor !

I called the loans department just now and spoke to the most rude consultant who was talking over me when I was trying to explain my matter to her. She was not helpful at all in answering my questions or trying to help . The service I received was so pathetic and not like FNB at all, I cannot remember her name. I am livid and would like someone who knows how to do their job to please call me back. I had called twice and waited about 20 minutes before my call was picked up just to be put through that pathetic level of service.