FNB loans department

Since Tuesday I have been trying to get hold of FNB loans department, I gave in my numbers to a certain consulted I was not called back , I then called using the contact from an FNB APP I was transferred from one department to another without being assisted untill my then airtime got finished the following day another consultant called me and transferred me to the loans department, the phone was not answered it was hanged up or put aside I have been trying so I don't know what else to do when you send an email you get response after 3 days so I am not happy, the answering machines you follow options it's not helping.