FNB Loans Collections Department a bunch of *****

I've done a personal loan through FNB in April 2019, before the first instalment was due, I've settled the full outstanding. I was after that been charged more interest and a debit order was done to put the Personal Loan in a credit balance. After numerous hours on the phone end of May the amount was refunded back to me in June. I've requested that the account should be disabled from my profile so i can't transfer money over to that account by mistake. I was advise it takes 45 days to disable the loan on my profile. On 30 July , more than 60 days after I've requested the personal loan to be deactivate on my account, I've again by accident transfer money over to the Loan. I've immediately phoned and spend again 2 hours of my time on the phone to request FNB PERSONAL LOANS Department to do their job as I've asked previously. I was advise they will refund the amount within the 7 to 9 days. I wasn't happy at that stage but if that is the process, As the customer I'm probably wrong. Today is business day 12 and yet nothing has been refunded yet. I was promised that the amount be refunded before 17:00 on 15 August 2019. Yet when I've tried to phone after 5 they've already left at 16:30. Phoned again this morning to speak to an arrogant Phulane Dumelang that so what if I'm upset Angeleen the Team leader is in a meeting, she did escalate my refund andas the customer I can't be included in the mail correspondence he is going to send her. I just have to deal with it that nothing can be done. I've requested to speak to the manager and was advise he is not yet in. As I've advise Lungile Gumede yesterday at Premier banking, and Phulane today. I need a bank that is honest, If you can lie to me numerous times about my money, I'd rather like to Close all my accounts since it is now getting a matter of principle rather than the amount that needs to be refunded.