LC
Louren C
1 reviews | Active since Nov 2012
12 Dec 2018, 09:34
FNB LOANS CALL CENTER POOR CUSTOMER SERVICE
I called in to the Loans department as I was querying my loan debit order date. The consultant I spoke to was so rude and unhelpful. He had such an attitude like he did not want to assist me and did nothing to assure or even show Im a valuable client. I called in earlier and "Jenny" was so helpful and complete opposite to the guy that answered my call. This is very poor customer service. I sm very disappointed.
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FNB (First National Bank)'s replyOfficial
12 Dec 2018, 10:58Good day Louren,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Dec 2018, 10:58
Official
Good day Louren,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)