FNB Loans

Dont be fooled when they ask, "How can we help you?"

I paid off my FNB personal loan account in September 2021.

The account was then never closed and they continued to debit me for the loan (which was supposed to be closed). When I called in to find out why I don't have any money, I keep getting told that I need to send a new document in and every time I do, they need an additional one or their department has not yet used the documents they requested after 2 weeks.

I have no money in my account because of this, so every time their transactions bounce, they will have me pay a fee, not once, not twice, but a good 3 or 4 times for them to take my money. I should request a refund for those amounts too because it's nearly R10 every time. I could buy bread.

It is now the 4th of January and I have no money because this morning again, an additional couple of thousand were taken out of my account, for a loan account they refuse to close.

10/10 would not recommend this bank, its services, or its customer care. It's disgusting how they let people suffer through the month and refuse to fix mistakes they make and just not care. "How can we help you?" Disgusting.