FNB Loans

In 2014 I was retrenched, I did send my retrenchment Docs to FNB. I phoned again and they said every thing is in please my accounts will be sorted. I did not here a word from FNB again. In 2016, I received a call from FNB that they reopend both my loans and I need to pay, I went to Bronkhorstspruit Branch and talk to the Branch Manager he said to file a complain till now no answers. 2017 a Lawyer Company Called me and said they act on behalf of FNB for my 2 personal loans. The arrangement was R100 on one Account an R100 on the other and if I do have more or if my financial status change and I can pay more the it will be good. So on the 30September 2017 I paid my first payment of R200 on the one and R200 on the other one and I did pay every month up to now, every month R400. Last week a new Lawyer Company called and said my Account was handed over to them for collection, I asked them how canthis happen if there is arrangement with a other Lawyer company since last year not one of the company's can explain now I have to make new arrangements again an after one year they will change again an then no one will keep track with my payments.