AM
Andrew M

1 reviews | Active since Jul 2017

13 Jul 2017, 07:26

Fnb loans

<p>I paid more than the settlement amount When settling my fnb loan account . Now fnb is not interested in paying back the excess amount. I've been calling them since July 1, and everytime they promise to refund me in 24 hours. This is really bad service </p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2017, 09:21
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2017, 09:29
Official

Good Day,

I tried contacting you on *** but to no avail.

Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and I have requested the relevant department to investigate and provide feedback.

Complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

AM
Andrew M's update15 Jul 2017, 10:59
Reviewer Update

Issue resolved. Received the excess amount today