fnb loan sucks

I app**** for a personal loan which was approved and was contacted by the processing department to verify details twice and was then advised that the loan will be paid into my account.Three days later i still havent received anything, when making enquiries the useless call centre transfers my calls from department to department.The worst thing of it all is that i bank with Fnb who cant even provide me with a service.If the loan was declined than i can accept that but this behaviour and treatment is utterly disgusting.