FNB LOAN SETTLEMENT GONE WRONG

I have worked long and hard to settle my loan account,

On the 24th of July 2020 I had all the funds needed to settle the account. So I went online, selected my personal loan, selected settle account, which downloaded a settlement quotation PDF.

The quotation states the following: 1. the settlement amount 2. the settlement validity date (which is basically a day) 3. the settlement account that the funds need to be sent to.

I happily did a payment to the account, emailed my POP to *** all within the agreed settlement time

This morning the 27th of July 2020 I phoned FNB loans on *** only to be told that I did not have to do a payment, that I could have transferred the funds on the site directly to the loan account.

THE WORSE news was that FNB's admin department would have to allocate the funds, and after that I will have to pay extra interest for the time between the funds being processed and allocated.

Upon asking if they can rectify this, I have honestly made no mistake, all I did was following FNB's instructions on the settlement quotation, I was told there was no one to speak to. The admin department does not take calls is all I was told and that I would have to monitor my online profile to see if the funds appeared back into the loan account and to keep calling FNB loans... why I'm not to sure. I also asked the consultant to confirm that I had sent her my settlement quote and Proof of Payment, however I was denied a response email as proof of out conversation after sending my settlement quote and POP.

THIS IS NOT FAIR. Nowhere on the settlement PDF did it state that I can do a simple funds transfer, I followed the instructions to the letter and now I am going to get *****ed and have to may more money to close this account... MONEY I DONT HAVE.

THIS IS HOW FNB TREATS YOU IF YOU TRY TO HONOUR YOUR COMMITMENTS.