FNB loan settled but not updated

Hi there,

In August 2018 I made a call to FNB Loan legal team to inquire about my personal loan and was given a balance of R6266.98. I was then offered a 20% settlement discount, and was told I can pay R5014.58.

On the 6th of September 2018 the settlement amount was paid.

After 2 weeks I called back to inquire and check if the account has been closed. I was told there is still a balance remaining and that I will be sent to another team in order for it to be updated and closed.

On 09/10/18 I called and spoke to Ofentse Motsoatsi who advised me that the account is not closed there is still a remaining amount of R1252.4, he then said there was no records that I was given a discount and this account might now be closed until the remaining balance is paid up. Firstly I was not given the settlement letter but since their calls are recorded they can use that as proof that I was offered a discount.

Can this be sorted ASAP and the account be closed.

Thank you