FNB LOAN ****S / SYSTEM *******ION

Good day My name is Enock yesterday I went to Fnb Bedford Centre to make a request for my business Gold Card. While I was busy with the bank consultant she told me that there's a pre approved loan for me reflecting on the system for an amount of R90 000 . Also when I'm interested I can make an application for it. Then I went for it she made me sign electronically a loan agreement on a iPad. When we were done on a system the lady took me to the Fnb Atm to activate a debit order mandate for R3178 and said she will call me. Today on the 11 November 2021 in the morning she called me to let me know that it was decline they don't even know what to say to me I'm not blacklisted and my credit score is good. The bank consultant she said the system has approved R7000 I went back to the bank there was load shedding system problems. I waited to see the same consultant she help me to do application. We went again to the Fnb Atm to activate another debit order mandate for R897 but due to system error it could not allow her to change the 60 months on her iPad to 6 month personal loan it declined. She said she will escalate the loan matter what a mission. Fnb they should change their policies and slogans to HOW CAN WE STRESS YOU! I tried to chat to consultant they said their system is the one that is making the decision an finalising the deals. Which means someone is messing up Fnb systems.

I have a Business Gold account and Premier account I'm frustrated with Fnb bank number 1 bank in SA. PLEASE HELP