1 reviews | Active since Sept 2011
FNB LOAN Ref ***
<p>I am really disappointed on how FNB has handled my query. I need an arrangement letter that will be submitted to my new employer as that is now the only stumbling block for me to get employment. Miriam Legodi sent me an email and the company said they want it on a company(Bank) letterhead and that seems to be rocket science.</p> <p>I find it disgusting and very unfortunate that Ms Legodi compels me to pay the loan regardless of whether I get the job or not, how inhumane and distasteful is that - she further ignored my emails. </p> <p> </p> <p>I called again from the bank later and a lady said that her manager will comeback to me, I am still waiting for feedback. Is it really difficult to make an official letter that states that I want to pay the loan and that is subject to me getting employment. </p> <p> </p> <p>I really do not understand the logic behind their refusal to provide me with the letter. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I spoke to Mpumi Gumede who kept me on the line for more than 10 minutes, argumentative and reluctant to assist. The response above was just an automated reply and I have yet to receive a call from FNB. Useless........
I spoke to Mpumi Gumede who kept me on the line for more than 10 minutes, argumentative and reluctant to assist. The response above was just an automated reply and I have yet to receive a call from FNB. Useless........
Vernon Scheerpers came to my rescue when all was lost.
Vernon Scheerpers came to my rescue when all was lost.
