Fnb Loan department hangs up on clients.

I got a call from FNB for a loan preaproval. I was told by the agent who did the preaproval that another agent would contact me within 24 hours. Saturday morning my phone rings for barely a few seconds and then stops, immediately followed by an sms saying fnb loans cannot get hold of me and I must call them. Today (Monday). I was busy sending a msg when my phone rang, it disconnected again before I could answer even with my phone in my hands. Once again I received an sms immediately. So twice I received a ln abandoned call from FNB. I called them back and not surprisingly it was the same agent who called both times. I asked her why she was calling then hanging uo and she said there was no answer when she called. I explained that she keeps hanging up before I can answer and she then changed her story to say that when she called it said number busy. I canceled my application because of this. I have been communicating with Absa Bank for the past 2 weeks for a MegaU account I am opening with them, their agents are able to get hold of me Everytime. I am very disappointed in FNB that they have agents who do this. If you don't want to offer someone a loan, don't bother contacting them in the first place. Take a page out of Absas book and get agents who are friendly and helpful. I'm sure if you look into the agent who "tried to contact me" you will find a pattern of "customer did not answer" comments on her system.