FNB Loan Department Deductions

<p>FNB contacted me to make an arrangement last month. The woman I spoke to was very rude and even put the phone down in my ear. The arrangement I made wasn't honored and instead of deducting money only once FNB took two payments. This month somebody else phoned me and we made another arrangement but this time for FNB to deduct 2 payments (then I would be up to date). Yesterday FNB deducted 2 payments and today another one. That means that they took 2 payments which means I should have been up to date already and then an extra payment. So in total FNB took more than R9000 from me and I am now unable to pay rent this month. FNB's Loan department's services are shocking.</p>