1 reviews | Active since Sept 2017
fnb loan department bad service
so a week ago I settled my personal loan with fnb and sent the proof of that via email to them
today I received a sms on my phone that a payment of over R1500 got taken out of my account for the personal loan once again I get on the phone to try and get hold of them to find out why this was taken out of my account
holding for over 20min and still no one to assist me.
This is not the first time that you can’t get hold of the loan department
This is very bad service to me
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)