ZN
Zanele N

1 reviews | Active since Sept 2012

26 Feb 2018, 07:25

FNB loan debiting long after balance clearance

I had already paid off the loan on FNB and now they debited my account with a balance after their forced January no debit was declined and I deposited into the account. What exactly is the R372.65 for as they just debited it long after the accounts were cleared off..on the stop order date there was no debit all off a sudden my account is debited with a figure higher even to the balance I had?? Please call to explain me there fees..this is plain *********** .

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2018, 08:53
Official

Hello Cebizan7 ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***