FNB Loan application without my request!

I opened a cheque account a few weeks ago with FNB Mall of Africa. I explained to the gentleman that was assisting me that I do not want a credit card, I don't want a loan, I don't to switch my salary to FNB, none of that! Just wanted a simple cheque account.

I just added funeral cover for my family and left it at that.

Firstly I was told that the card would be delivered in 5 working days. Five days later I got a call from the courier company saying that my card will be delivered within 5 working days. That's 10 days in total!!

Then I kept getting emails about me switching my salary. I made it clear that I didn't want that so I ignored their text and email.. but it kept coming and they eventually called. I calmly explained to the agent that I had no intentions of switching and that I never had. The lady apologized and said that she will update that on the system.

Then I got an SMS saying that my application for a loan has been declined. Again, I've never app**** for anything. I think this is how FNB staff is being incentivised!

So this gentleman that was helping me put in a loan application without my permission!

Yesterday I drove back to FNB Mall of Africa and demaned to see the manager and was told that the manager was busy, they said she will call me back once she's done and I waited and waited.. still waiting to this day.

I need FNB to tell me which gave them permission to put up a loan application for me without my request, knowledge and approval! Now is credit score went down.

I am planning on buying a house and what they just did doesn't help me in my plans not one bit!!! I need to know how they plan on fixing this!