FNB LOADING MIGRATING LOAN ACCOUNTS. NO EFFECTIVE EXPLANATION

FNB again.!! Woke up this morning. Not only did they not resolve my previous issue with my revolving credit facility To find I now have a revolving credit plan. I DID NOT authorise this. What is going on. Can't get hold of any in the call centre get transfered left and right like my time is free. Speaking to agent's that don't know what they doing..I have tried secured chat not winning.

I just have very simple question. 1..Why was I migrated from.a revolving to a revolving to revolving credit facility, if that is the case my logic would tell me that all clients who had revolving loans have now been migrated to a revolving credit facility correct? 2. My revolving loan had a fixed interest rate....and I would like to know if my credit facility is on a variable interest rate or fixed it MUST be on on fixed. As inwas not advised of this change 3. And now this morning, What is this revolving credit plan I now see on my app different account number from credit facility.seems to be a new account when did this happen. . 4. This would mean FNB no longer offers Revolving loans as before with fixed interest rates and a single monthly debit with then 15% minimum before u can use funds correct??

As an ex employee of First rand I can say my experience the last 2 weeks have not been good experience.

I spoke to a call centre agent told me everything is the same said nothing about variable interest rate said nothing about that the 15% funds are now accessible.

Please FNB let's sort this out ASAP.

Please 🙏 I kindly beg you to call me on *** So we can resolve this issue once and for all..