sB
sheri B
1 reviews | Active since Feb 2014
12 Jun 2019, 18:49
FNB lists you as late payer for their own mistakes
They canceled my cards while I lived overseas and upgraded my accounts while leaving my old account in arrears. I have flown back to SA visited the branch 3 times and still they list me as a late payer for an account you can’t pay as its inactive and one I’ve been trying to rectify for 3 months. FNB does not assist and are always offline.
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FNB (First National Bank)'s replyOfficial
13 Jun 2019, 09:52Good day Sheri,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply13 Jun 2019, 09:52
Official
Good day Sheri,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***