FNB listing me for a paid up account

Item: FNB (First National Bank)
Rating: 1
Author: Keanan H

Hi. I have received a notification that my fnb personal loan account is listed as debt recovery on transunion. i have paid this account up in full and received a paid up letter in November 2017. but now they listed me and it brought my credit rating down can this please be sorted out

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Replies (2)

FNB (First National Bank)'s replyOfficial

06 Feb 2019, 13:02

Good Day Keanan

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply06 Feb 2019, 13:02

Official

Good Day Keanan

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

Keanan H's updateReviewer Update

15 Feb 2019, 19:29

hi thank you for sorting out this problem

Keanan H's update15 Feb 2019, 19:29

Reviewer Update

hi thank you for sorting out this problem