FNB Lisence disck renew *****ing from clients

I have purchesed my licens disk throw FNB app 7 weeks ago and will be deliverd to me but this has not happend only comunication is email no body wants to send me my licence disk i have to go and pick it up i have paid more then the price of the disc to be deliverd to me im going to report this to the police to open a case if this not get resolved soon