FNB,,,, Like Where do i even begin with FNB?

This is the second review of this bank!! WORST BANK EVER!!!!! I get a call late in the afternoon talking about some Teller who decided out of her own will to DELETE my credit card!!! ( She claims in her system it shows expired) so she without CALLING TO CONFIRM WITH ME ,cancels the card, that I need to use in the evening and tomorrow morning. I ask if I can talk to her, I then get put on hold for 12mins, to only get the call disconnected. I try several attempts, each time its another teller with the WORST attitude telling me to hold for "getting through". To cut a long story short, even the head branch couldn't help me all they could say is "sorry' but please go to your nearest branch , so that they can assist me further. As that's where the incident happened. I call the branch , Everybody has gone home!!!! I call the FNB Customer Centre, to FINALLY get a Clued up and Efficient Representative by the name: Molebogeng Aphane!!!!! I MEAN she was able to calm me down and asked that I explain to her what had transpired AND what is it that I specifically need right now , that she can help me with? After listening quietly, she made me see where and how I can be helped as I needed excess to my Already Closed Down Account. Made a couple of verifications, a call and A new CARD for me , all in one conversation. NO slip ups , no hesitation , She got me out of A mess that was made by somebody else.... Who had already gone home. CHEERS , Give that lady a new position in Management , since the ones who I spoke with ..couldn't assist me!!

Thanks, Molebogeng , you darling.