FNB LIFE - WORST CUSTOMER RESPONSE SERVICE EVER

For the past almost 3 months i have been get answers from FNB LIFE INSURANCE regarding my policy, i have been to the branch at the Pick n Pay Mall in Bluff Durban twice during the month of May and was on the telephone with an agent (Njubulo) first for 45 minutes when i was told she would escalate it to her teamleader .....ofcourse NO CALLBACK ....The second time i went i spoke to another agent ( Danielle ) for about 25 minutes ......again NO CALLBACK....what do these agents actually do or are they just getting paid for doing NOTHING and not solving the clients issues or does FNB LIFE just not want to hold onto their clients? I have been an FNB CLIENT since i started banking in 1990.....well thanks for the BAD SERVICE FNB GOODBYE