AJ
Antonio J
1 reviews | Active since Mar 2009
14 Oct 2019, 13:42
FNB Life ******** deductions
I've recently noticed a debit order on my account for FNB Life and queried it with them. To date, I have not received any response from them despite following up and I ultimately had to refer the issue to the FAIS Ombud for assistance.
I remember receiving a call from a very persistent sales agent and I maintained that I did not want the cover they are offering.
Please be very careful with their sales agents... it looks like they are just hunting for sales commission. Seriously considering my banking relationship with them as well.
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Replies (1)FNB (First National Bank)'s replyOfficial
14 Oct 2019, 15:18Good day Antonio,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply14 Oct 2019, 15:18
Official
Good day Antonio,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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