FNB Life, total ****...Unauthorized Debit Order, NO Feedback!!

I'm really not impressed with how FNB is handling my complaint. Exactly 7 days ago I lodged a complaint regarding an unauthorized debit order that went off my account for FNB Life. I was explicitly clear that I never agreed or signed up to be a member of FNB Life. No communication regarding my supposed membership had come through to me so I was really surprised when they took money from my account. After the complaint I posted on Hello Peter last week, someone from FNB called me and said they would listen to the call, and they will get back to me. I've given them 7 days to do this. They never got back to me after that, never mind that they have inconvenienced me by taking money from my account which I never budgeted for, but the lack of feedback. I even asked yesterday on Facebook what's happening, I never got a response. I need feedback! I want my money refunded into my account and I want that membership to be cancelled because I told 3 of your consultants that I'm not interested in the policy, and yet someone still went ahead and signed me up as a member after I declined the offer.