1 reviews | Active since Sept 2016
FNB Life Style Desk - You are the reason I'm leaving FNB.
It's only reasonable to expect that charges to my cheque account by the Life Style Desk's Priority Pass programme would have been communicated to me BEFORE they where charged (almost 2x months after the fact).
No bill, no invoice, no SMS, nothing. All this resulted in my account being overdrawn without notice and ALL my debit orders failing and my being charged R100 for each failed debit order.
My entire portfolio (including interest on home-loans, share brokerage fees and other investments ) earn FNB well over R100,000 a year -- and this is how they treat me.
My "Private Banker" thinks it's a joke and laughs at me on the phone about it.
All I wanted was notice of my account being debited thousands of rands without notice. Was that too much to ask?
Good day Gerard de Jong,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gerard de Jong,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)