GA
Geraldine A

1 reviews | Active since May 2016

16 Jan 2019, 13:13

FNB Life shocked the daylights out of me

FNB now has gone and done it all.I app**** for the life policy in 2016 and now this Since Aug/Sept of 2018 i have not been receiving my salary due to our comp going through financial problems which means i was jobless for the past months. I emailed FNB regarding the problem i was experiencing and then made arrangements that money for my life policy be deducted from my daughter's acc. I was told that it will not be possible as deductions had to go off from my own acc. I then gave the lady an alternative acc to use with my details.I used money i did'nt have for the policy to go off. End of Dec 2018 the due amount was not deducted and to my shock received an sms that my life policy has been closed.How in the name of all bad things can you cancel someon's policy without talking to them first even after arrangements has been made. You deducted money from an empty acc and then went and cancell my life policy. I want you to reinstate that policy with all benefits or all my premiums payed back to me. This is unfair, as i took this cover out so my daughter does not struggle when im not arround. Now you want to send me to my grave without a cushion for my childs.Sies FNB Life you should be ashamed of yourself.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2019, 13:48
Official
Good Day Geraldine Adams,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A formal complaint has been logged on your behalf with *** and referred to the relevant department who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)