Fnb Life service sucK but it's on point to sigh up people for funeral policys

Fnb insurance consultant has been is the worst consultant's I've ever came across,from 12:00 till 13:30 the make like don't hear you when you call the they drop the call in your ear not one but several times (Andile dropped x2, Tsholofelo droppedx3 that in all on option 1) after several call I finally get through to cancellations (TO Bontle who say she will transfer me but instead of doing so she dropped the call) I them redial the number went to Claims spoke to Antony who was in such a rush to get me of the phone he didn't even check what I asked for (which is the status of the account) he just said they will assist me at option 1. I've been trying to sort out this policy for the pass 2mnth and every time I'm been given wrong information in relation to the waiting period date. ANTONY mr wanna get me of the phone told me the policy will only be valid from the 7 Oct 2021 the branch said the 7 Aug 2021 I don't know what to do as this is a old lady that I'm assisting with her policy and she just want to know what is going on and what is the way forward. As for the cunsultant's mentioned who's not taking their clients serious in a time like the I hope the get dismissed.Kupano at servicing said he'll get a manager to call me back in 30min it's 2 hours later still no call. IT'S CLEAR CONSUMERS ARE NOT BEING TAKEN SERIOUS BY THIS BANK AND IT'S AGENTS