FNB Life service is like pulling teeth!

To say that I am disgusted with FNB Life is an understatement! I have a FNB Funeral Insurance Plan FI*** and I notified them of my aunt's passing on the 28th January 2021. I was fully aware that because she passed during the waiting period there would be no claim paid out- I however needed to confirm what they need in order to remove her from the plan and update the premium. It took them almost a week to reply to my email however a death certificate was then emailed to them on the 02nd February, same day a premium gets debited. I requested a part-refund on the 11th February as they debited a premium for my deceased aunt as well because by this time they still hadn't actioned the request to update my policy (5 emails later!!!). Today is the 19th February and I am still waiting for my refund!!!! I have now called FNB Life and spoke to an *********** Sthembiso who kept putting me on hold but provided no service (except to escalate). If refunds take 48hrs why am I still waiting 8 days later!!! It's hard enough dealing with a loved one's passing but dealing with FNB LIfe is like pulling teeth!!!! You deserve no star! I am getting quotes from other service providers because you don't deserve my money.