FNB LIFE SERVICE IS DISPICABLE!!!!!

Once again I write this on behalf of my husband and with total dissatisfaction with First National Bank. After numerous communication with them regarding my husband's retrenchment after the COVID pandemic and having sent all documents to claim for insurance we are now receiving SMS"s about an amount I owe which had now increased from R196 to R588 even after having paid the R196 to avoid any black listing or my husband's name being tarnished on the credit bureau. We are also now being debited for a COVID loan which we were advised would automatically be paid off by the life insurance and this has been for three months now. Should this not be sorted we are certainly going to the Banking Ombudsman as our communication is falling onto deaf ears.