HK
Helga K
1 reviews | Active since Nov 2016
04 Oct 2019, 15:00
FNB Life retrenchment claim process NON EXISTENT
FNB Life retrenchment claim. Month after month I have to battle to get a debit order reversed, this after my retrenchment claim was approved. According to the helpdesk, FNB life cannot stop the debit order and it's my responsibility to get the debit order reversed. I cannot accept that FNB is so insensitive, adding to the unemployment stress by debiting my account. I have been battling since 24 September to get assistance.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Oct 2019, 16:22Good day Helga Kok,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Oct 2019, 16:22
Official
Good day Helga Kok,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is
Regards,
Hello Peter Complaints Team
***
HK
Helga K's updateReviewer Update
07 Oct 2019, 09:47Still no response. Voice message from agent cut off on Saturday - no further contact from FNB life. So frustrated!
HK
Helga K's update07 Oct 2019, 09:47
Reviewer Update
Still no response. Voice message from agent cut off on Saturday - no further contact from FNB life. So frustrated!