FNB Life - Poor pathetic service to update details!!!!!

This is not the first time I go through this hell with FNB!! I am not saying this just to get attention, but at this stage, I am really considering to close all my FNB accounts and rather move to ABSA. I have phoned FNB Life, I have logged a formal complaint, I have mailed my Private Banker, what more must I do? FNB Life even told me to go to a branch and submit my marriage certificate and proof of address to a branch!! Really, WHY??? I have done this soon after my marriage 3 years ago??? I refuse to do this, to go to a FNB branch and tell them what? All my products are correct, it is just these pathetic ones!! I was even called last week to be told that whatever I mail to my banker is seen by some Manager and the person was not happy about that. Well, even the Manager ignores my plea!!

However, I tested FNB, if I go online and play around to get Life Cover and leave the web page without signing up, they very fast and effective to phone me about three times to tell me that they noticed I have not completed the application etc ... ?? But when it comes to Service Delivery, I am a ZERO, a nothing?

These are my issues and since last Monday, nothing has been resolved. All I want is that my correct surname and address appears on all my policy documents and that I get an updated document mailed to me! Is this so difficult?

Cheque Account statement as Annelize Meyer and not Peirce: I receive my cheque account statement addressed as Annelize Meyer. I have send all the proof and exactly what I mean with this statement to my banker. I was told this query needs to go to the IT department. However, the first response from the banker was to send my ID and copy of marriage certificate to her. No effort was made to check that all of that has been done soon after my marriage. It is just easier to brush me off and ask for documents. How long does it take the IT department to correct this? I get no update on any progress

Funeral Plan Number FI***: My address on the policy document is totally wrong? But my surname is correct? How is this possible? I stayed at this address about 18 years ago? I have send proof of residence as requested but up to date I have not received an updated policy document to confirm if this has been corrected. I understand this is a different department looking at this, but may I please then have the relevant escalation contact details to escalate once again.

Debt Protection Plan DP07LX63: My address on the policy document is also wrong? FNB Lifestyle Protection Plan LP2064: My address as well as my surname are wrong!!

Please if someone can just hear me, help me, please can we get this sorted out?????