FNB LIFE POLICY ****!

<p>When i was first contacted by FNB at the beginning on July to take out life cover i was told that as part of a promotion I would only begin to start paying for the service after 3 months. Basically i was to recieve 3 months free to which i accepted. It took about an hour on the phone but finally we had everything sorted and i agreed to the amount of 800,000 cover of which 80,000 would payout in the first 24 hours after my death which could be used to pay for funeral expenses. <br /><br />I then requested a recording of the call (as i was told im allowed to do) for record purposes. I never recieved it. I then called back a few days later asking for another recording of the call to which i was promised it would come through but it never did. I left it at that.<br /><br />End of july came and the life cover had debitted my account for the nomal monthly premium that i was told would only go off at the end of september. I called FNB and they directed me to FNB Life department. I waited on hold for 1 hour and 18 minutes ( I have the recorded phone call to proove it) before putting the phone down. I then Sent a series of emails hoping for a reply ********** but i obviously recieved no correspondance in return. I then finally managed to get hold of them via phone call to which they said it would take 5 business days to retrieve the phone call recording that i had with the consultant innitially. I waited 5 days and called them back today to which they said there is no record of the problem bieng logged and that they would need to take 5 business days again to retrieve the recording once again..... I then told her on the phone (GOMOTSO) that if this was not sorted out ASAP that i would cancel the life cover completely. I ended the call and promptly recieved a SMS that my life cover was cancelled... What the hell.... Why cant FNB just keep to their word........ </p>