FNB life policy refuses to log a claim due to exclusion not mentioned at the outset or in the document

I am a premium card holder with FNB . I have tried to make contact with the bank to log a claim In regards to my credit card. I called and held on the line for over 25 minutes twice and got no joy. Eventually I left my home putting my self at risk to the corona virus to go the bank to speak to some one only to be told they’re offline so I lodged a complaint to have a guy call me four days later by the name of Stanley Pitjie. We had a conversation and I explained that there are no exclusions in regards to corona on this policy and I have a picture to prove that. He asked me to send the document which I did. He never called me back with feedback instead emailed me the policy document back with no feedback of whether I’d be able to proceed with this claim. FNB deducts their premium every month but when it’s time to pay out they come out with stories What’s worse is that the people who work for FNB were supposed to help you but their attitude stinks just as bad as the service FNB offers. I had a bond with them and I have moved my bond to another bank due to FNB lack of service delivery and I intend on moving my account now too.

Fnb’s line is how can we help u? They don’t live up to that . Very unhelpful full of lies and distasteful.