JR
Judy R

1 reviews | Active since Nov 2017

04 Oct 2020, 14:52

FNB LIFE Plan Number DP06ZM36

FNB LIFE IS SHOCKING!!! THIS HAS BEEN ONGOING FOR MONTHS!!!!! I HAVE BEEN CLAIMING AND DID MANAGE TO GET A PESON LAST MONTH CALLED STANLEY PITJENG, BUT HE HAS BLOCKED HIS EMAIL.

FNB LIFE CONTESTING CLAIM. - [External Email] - FNBREF#*** RECEIVED EMAIL 28/09/. STILL NO RESPONSE.

MY CLAIM ON MY REVOLVING CREDIT WAS DENIED BASED ON THE FACT I DID NOT HAVE INSURANCE FOR INABILITY TO EARN AND INCOME.. I DID PLEASE SEE EMAIL I RECEIVED IN FEB 2020

From: "FNB Life" <***> To: *** Sent: Monday, February 24, 2020 12:29:33 PM Subject: Revolving Loan Debt Protection Plan: Product name change

Plan Number DP06ZM36

24 February 2020 Dear MRS JUDITH A RANKIN,

At FNB, we always strive to improve our processes and keep things simple. Your FNB Revolving Loan will soon undergo a name change to FNB Revolving Facility. To keep things streamlined, we will also change the name of your FNB Revolving Loan Debt Protection Plan to FNB Revolving Facility Debt Protection Plan to align with this name change. Everything else about your Debt Protection Plan has stayed the same. Your current cover amount, premiums and benefits remain the same. To remind you what your current Plan offers you, we have listed the benefits below: • Death • Permanent Disability • Temporary Disability • Unemployment/Inability to Earn an Income If you have any queries, please contact us on *** or send an email to ***.

Sincerely,

FNB Life

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Replies (1)
JR
Judy R's update05 Oct 2020, 16:22
Reviewer Update
Re my above complaint. I finally received a call from Mr `Hendricks from FNB life (my first claim was made in March 2020. He was actually very rude and unapologetic and stated that despite the email I received in February 24th 2020 staying I was covered for Occupational Insurance cover that this letter was just GENERAL LETTER TO EVERYBODY! Does this look like a general letter???:

Plan Number DP06ZM36
24 February 2020
Dear MRS JUDITH A RANKIN,

At FNB, we always strive to improve our processes and keep things simple. Your FNB Revolving Loan will soon undergo a name change to FNB Revolving Facility. To keep things streamlined, we will also change the name of your FNB Revolving Loan Debt Protection Plan to FNB Revolving Facility Debt Protection Plan to align with this name change.
Everything else about your Debt Protection Plan has stayed the same. Your current cover amount, premiums and benefits remain the same.
To remind you what your current Plan offers you, we have listed the benefits below:
• Death
• Permanent Disability
• Temporary Disability
• Unemployment/Inability to Earn an Income

UNBELIEVABLE