MM
Marlin M

1 reviews | Active since Sept 2018

19 Nov 2018, 12:56

FNB LIFE PERSONAL LOANS SUCKS

You know I've been with FNB since i was a BOB Account Card holder. 1992.Never once was I in arrears.

I have a loan with them and been paying it for more than 3 years, but with unforseen circumstances I've been retrenched. Quick to give you a loan, but the after service sucks i don't know what to do anymore been calling them everyday.

I went to Parow Branch in Cape Town. Been for an hour on the phone finally got a hold of FNB life after been redirected to the wrong fnb departments.

Was told to submit my Retrenchments forms etc of which i did. Been Retrenched in May 2018. Haven't found a job yet or source of income.

I've emailed them **********

Called them using my cellphone they will never call you back or follow up to say I've received your documents this is the next step or so nothing.

Spoke to Hendrick Sello from FNB Life and Mondray on Call. You email them to the email address they give you. Affidavit, Retrenchment letter, id document, everything they've requested sent.

Do you think they respond. I've had it. Will be my last with FNB after all these years of loyalty.

What Bull!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2018, 14:00
Official
Good day Marlin Mullins,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Life who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


MM
Marlin M's update19 Nov 2018, 14:13
Reviewer Update
Hi The Lady who called me FNB CARE was very polite thanks for calling me and showing you care. She listened to me first then responded. 10/10 service there. I really appreciate it and for forwarding the matter to the necessary FNB LIFE Have a good day Kind Regards Marlin