FNB Life - Pathetic service

Absolutely pathetic service from the FNB life division. I sent through a request via email on 16-03-2018 to follow up on 2 policies and to have them cancelled. It has been nearly 2 weeks and I am yet to receive a response apart from the automated response confirming receipt of my email. I even sent a follow up on 22-03-2018 and still no feedback. the debit order went through again this morning. Even the private banker cannot assist except for providing a contact number. For the amount in bank fees paid I would expect much better customer service.

Terribly disappointed.