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jS
joyce S

1 reviews | Active since Sept 2011

29 Oct 2020, 15:34

FNB LIFE - non existent customer service. They take your money EVERY MONTH but don’t want to pay a valid claim

FNB LIFE - what a joke - CUSTOMER SERVICE HELPLINE / email - been trying now for FIVE MONTHS to get FNB LIFE to pay my claim for loss of income - sent about 200 emails / spoke to about 5 customer care consultants / spoke to an assessor that guaranteed me by end of business 2 weeks ago she will get back to me - been holding for 20 min on the “care helpline” with NO feedback every time - just music playing and they never get back to you! I will certainly be closing and moving ALL my accounts from FNB as well. FNB LIFE takes your installments every month and this is the service you get with a valid claim? Will name all consultants and assessors as even managers have forwarded my emails to be attended to with NO response. DO NOT TAKE OUT ANY LIFE COVER WITH FNB

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Replies (2)
jS
joyce S's update30 Oct 2020, 09:48
Reviewer Update
Hi, it is just so disappointing that a customer has to go to this extent to get a reply and feedback after MONTHS of sending emails & calling your customer service/ care line/ complaints line. FNB Life takes your money diligently every month, yet try for months to avoid paying a VALID claim which all documentation and proof has been sent - it is only worth about R25 000.00? And now risk loosing a client that has been loyal for over 25 years?? Does this make business sense especially during Covid times??
jS
joyce S's update03 Nov 2020, 11:26
Reviewer Update
Have had 2 calls from different consultants last week Thursday night @ 20h00 from Clinton and again Friday morning from Franscina , guaranteeing me feedback by end of business - never had a reply again??