FNB LIFE - NO SERVICE

FNB Life call centre.

My husband died in December 2020. We had the FNB life cover on our bond.

1. 1st i sent the claim through with my husband's death certificate, just to get a phone call from your call centre to actually speak to Mr. Nortje. (the deceased) 2. I phoned to get a copy of his policy, but they did not want to give it to me as I was not a beneficiary. However, when we did the policy applications we were never asked to allocate a beneficiary to the policy as it was ONLY for our home bond. and not for personal financial benefit.

3. Feb2021 I noticed our bond disappeared from my online banking. I phoned, and the call centre confirmed with me that they have approved the claim and that everything is settled.

3. Fast forward to April21 - Capital legacy that is handeling the estate is now struggling to get ANY information out of FNB. myself and capital legacy is trying for weeks to get hold of the claims department without ANY answer.

This is extremely pathetic from a Bank that i have ALWAYS loved due to their service delivery.... but in a time where I have to deal with death and all the admin that goes with the estate....FNB is no where to be found. highly disgusted.